Empurrium will endeavour to post your order within 3 business days of receiving payment. If you order Express postage, Empurrium will post your item the following business day. However, Empurrium cannot be held responsible for delays caused by Australia Post or circumstances beyond our control.
Furthermore, Empurrium offers the option to purchase protection by adding 'signature on delivery', which is not a standard feature of Australia Post services. If you wish to add 'signature on delivery', this will incur a $2.95 fee as charged by Australia Post. To select this option, please indicate that you are happy for Empurrium to charge you this additional fee by leaving a note upon checkout. Empurrium will adjust your order total upon processing to reflect the additional $2.95 fee.
If you do not request 'signature on delivery', please understand that Empurrium can not be held liable for missing or stolen packages once delivered by Australia Post. It is recommended that you have a 'safe place' to leave parcels at your address if you do not request 'signature on delivery'.
Unfortunately we are unable to accept returns for change of mind.
If your item is incorrect, faulty or damaged we will happily provide an exchange or refund in line with your Australian consumer rights. If the return is a result of our error (you received an incorrect or defective item, etc.) we will reimburse the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
Empurrium will keep non-financial information, such as your name, address, contact details and email address on our database should you wish to register with our mailing list. This information will be used purely to keep you updated regarding new products or special deals. You are free to unsubscribe at any time by clicking the link at the bottom of your email, or by contacting us via the website.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register an account, fill out a web form, submit an order or subscribes to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and/or credit card information.
Users may, however, visit our Site without providing such details.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Empurrium collects and uses Users personal information for the following purposes:
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.