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Shipping

Shipping

A flat shipping rate of $4 applies.

Spend $25 or more and receive free shipping!

 

Express shipping - all orders $13.95

Signature on delivery - this is not a standard feature of Australia Post's services, however if you would like this added protection, please leave a note at check out. An additional $2.95 fee will be added to your order after processing. 

International customers - if you wish to have your order shipped outside of Australia, please contact us for a shipping quote (empurrium.info@gmail.com).



Returns Policy

Unfortunately we are unable to accept returns for change of mind.

If your item is incorrect or damaged we will happily provide an exchange or refund according to your Australian consumer rights. If the return is a result of our error (you received an incorrect or defective item, etc.) we will reimburse the return shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.



 

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